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Since
Jackalyn brought her cabbage home from school she has tended to it with
loving care and it showed by how great it was growing. Once we planted
it into a bigger pot, we placed it on the deck so she could take care of
it and watch over it. We knew this area was far enough away from wild
animals that may have bothered it but we never even thought it
would pique the curiosity of our five-year-old Alaskan
Malamute "Rocky."
When
we came home after Jackalyn’s softball game she ran over to me
crying holding two cabbage leaves she found lying in the driveway,
which was obvious to both of us something bad had happened. We
immediately ran up to the deck only to find all of the cabbage leaves
had been chewed and ripped with only two small stems left in the
pot.
It
was obvious Rocky was the offender of this incident, which was even
harder for Jackalyn to understand why Rocky would do such a thing to her
cabbage she had been taking care of.
That
evening we went to the Antioch Wal-Mart in hopes to find a replacement
plant with negative results. We also called several other stores with
negative results. I then went to your (Bonnie) website and sent an
e-mail in hopes of being able to locate and purchase a new plant. As I
sent the e-mail I read it may take 24 - 48 hours for a response, which I
thought was reasonable.
But
to my surprise not only did we get an immediate response the next
day, not by e-mail but a phone call, from a Bonnie employee
named Lonnie, who also shared her story of when her dogs entered
her garden and tore it all up. After our conversation, Lonnie arranged
for a special cabbage plant to be delivered directly to the Antioch
Wal-Mart for us.
When
we arrived at the Wal-Mart and retrieved the cabbage plant set aside
waiting for us, we fully expected to purchase the plant and to our
surprise they said there was no charge.
We
also received follow-up phone calls from Lonnie to confirm we had
received the plant, which we thought was a great personal
touch that means a great deal to us. We are sure your company does
large volume sales and deliveries to businesses all over the states
which is why we are so impressed your employee, Lonnie, took the time to
help organize this special delivery of one plant to us.
My
husband and I are both in the field of serving the public, a.k.a. law
enforcement, and, as new officers join our departments, we always stress
to them the importance of dealing with each call for service with a
personal touch by keeping the complainants informed of the progress of
their case or just by spending the time listening to a citizen who may
have a question while passing them on the streets.
We
are glad to have had the great experience with your
company and Lonnie, who we will never forget.
Thank You,
Loyal Customers Forever,
Dennis, Dawn and
Jackalyn Geraty
P.S.
Jackalyn and Rocky have made up. This plant will be planted far out of
his reach. |
